Thena is a ticketing system built on top of shared Slack channels for better support in Slack.
About:
Thena is the leading platform for B2B customer engagement and intelligence, built for the needs of modern businesses. Forward-thinking brands such as Mixpanel, Vercel, WorkRamp, incident.io, and Etsy use Thena to supercharge their customer facing functions by tapping into the synergy of AI and real-time messaging platforms like Slack.
Founded in 2022 and backed by First Round Capital and Lightspeed, we are a fast growing team spanning across Mountain View, New York City and Bangalore. We believe the future of customer communications is one of simplicity, unity, and empowerment.
Best fit for:
Employee Count: 50-750
Location: North America
Industries: Software
Job Titles: Customer Success and Customer Support
Key Features:
- Ticketing system built on Slack
- AI helping CSMs better manage customers
- Global dashboard with analytics for leadership to see how customer success/support motion is performing
- Thena can sync shared slack convos to a CRM for revenue oversight