About:
Usersnap is a comprehensive user feedback and bug tracking tool designed to help web and mobile teams collect, manage, and act on customer feedback. It enables organizations to collaborate with customers directly in the browser, automatically capture and organize voice of customer insights, and share them with teams. Usersnap offers features for visual feedback, bug reporting, surveys, analytics, and integrations with other tools. It's used by both tech startups and large enterprises to improve product development, user experience, and customer support processes.
Best fit for:
Employee Count: 10-500
Location: Global
Industries: Technology, SaaS, Information Technology and Services, Web Development
Job Titles: Product Managers, UX Designers, Customer Support Managers, Web Developers
Key Features:
- Visual Feedback: Screenshots, annotations, and screen recordings for clear issue reporting
- Customizable Feedback Forms: Collect specific data with tailored questions and fields
- Bug Tracking: Organize and manage reported issues efficiently
- User Surveys: Gather insights through various survey types (NPS, CSAT, etc.)
- Analytics and Reporting: Measure feedback trends and product success
- Integrations: Connect with popular project management and communication tools