Improve the way your organization interacts with customers on all forms of interaction.
About:
Xima Software is dedicated to enabling companies to better manage their business through innovative contact center solutions. Xima’s software enables companies and value-added resellers of all sizes to optimize their businesses operationally through highly configurable contact center solutions via analytics and call reporting, real-time wallboards, skills-based routing, queue callback, multi-channel and web chat solutions.
Best fit for:
Employee Count: 50-1,000
Location: Global
Industries: All
Job Titles: IT, Operations, Call Center Personas
Key Features:
- Multi Channel Communication
- AI Enabled Speech Analytics and Transcription
- Integrations into 200+ CRMs to ensure data accuracy
- Real Time Reporting on all customer Communications
- Customers like Fidelity, Green Bay Packers and Nikon utilize Xima solely for accurate reporting and call recording
